Case Studies

Optometrist with vision for the future

In May of 2005, the Info Station received a call from a local optometrist. During the conversation he explained that he was in need of several new computers and he was considering rewiring his entire firm to bring it up to code with modern technology. As I listened, he explained his vision for computers in each exam room for quick access to patient records as well as a room, equipped with new digital photo equipment that allowed him to photograph a persons eyes and digitally examine them for trauma. He also discussed replacing his antiquated eye chart system with new LCD screens and software that ran on the computers to be placed in the exam room. He further detailed that he had already contacted the software vendors, and was now looking for someone to bring his hardware and network infrastructure up to code to meet the new challenge.

The Info Station caught the vision and soon both the doctor and his patients were seeing crystal clear what technology could do. We addressed the situation as follows: First, the Info Station team performed a site survey and determined that the building would need to be completely rewired. Second, we discussed hardware needs and custom configured a low-profile desktop unit to fit in the existing overhead cabinets in the exam rooms. The team also installed new wireless workstations in the optical fitting area where previous wiring did not exist. Once the hardware was installed, the Info Station team worked closely with the software vendors to install and network the new digital camera equipment and LCD chart system. Now customers are treated with the latest technology, and the doctor and his staff are operating more efficiently than ever. In this case, a firm that has been in business for two generations saw a need to modernize and move forward to continue to provide a high standard of excellence to their customers, and the Info Station team is proud to help bring about this new vision for quality.

Bank IT Manager Checks Out.

Another prize case for the Info Station is the story of a Florida land bank that faced an IT management crisis. On Monday morning, the Info Station receive a call inquiring about our IT support services. As it turns out, the IT manager had elected to take another position closer to home and gave only two weeks notice. Ordinarily, two weeks is plenty of time, but when you’re talking about a highly specialized position with nothing but custom applications, two weeks might as well be two hours! Once again, the Info Station team gladly responded. Owner Philip Wynn personally handled the project and trained extensively with the current IT manager for the two week period. the Info Station then stepped in to provide full IT support for the association until a replacement was found. the Info Station team then provided the necessary training to the new staff. The customer was so pleased that they have elected to keep the Info Station team on service contract for 3 years running. Today, the Info Station still provides application support, network administration and user training on a regular basis.